• Credit Card

    We accept Visa, Mastercard, JCB and AMEX credit cards. If your credit card beyond mentioned , please use PayPal as an alternative payment method.

  • Digital Wallets

    PETT2GO offers convenient and secure payment methods, including Paypal, Google PayandApple Pay, ensuring a fast and seamless checkout experience for customers.

  • In-Store Pickup

    When you choose in-store pickup, you can collect your items and pay at convenient stores like 7-11, Family Mart, and Hi-life. ONLY apply to Taiwan Receiver.

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FAQ

Why was my payment declined?

If you've received a message at our checkout saying your credit card information is unable to be verified, you may need to: Make sure you wait at least two business days before attempting to reorder again. Make sure your order is not outside of our bulk purchasing and freight forwarding policies. Reach out to your credit card provider to investigate a potential issue with your card. You have exceeded the quantity limit on a special collection.

What is a foreign transaction fee?

Some banks or credit card companies charge a Foreign Transaction Fee, also known as an International Service Assessment Fee, for purchases from merchants located outside of the USA. As PETT2GO is a Taiwanese company, some banks apply this fee to charges by PETT2GO. Other banks use independent third party credit card processing companies that charge this fee. Your financial institution could also be applying a similar cross-border assessment fee.